live|work apply Service Design to The Green Deal
Service thinking : London
Helping the Green Building Council improve the success of their new policy, a pay as you save finance for home energy efficiency
During December 2011 live|work, the Green Building Council (GBC) and a room of industry experts applied a service design approach to The Green Deal. The Green Deal is a new environmental policy from the Department for Energy and Climate Change; a ‘pay as you save’ finance for home energy efficiency.
At it’s simplest, you (the customer) get finance for your home energy efficiency work, you pay for the work through your electricity bill, paying less (per week) than the amount you save and if you move home the charge stays with the house.
live|work’s goal was to improve the chances of the Green Deal being a success with UK consumers.
To achieve this live|work helped GBC to map the high-level customer journey across the key policy areas, and then identified possible issues across the journey with the application of four household ‘personas’. With the help of experts we generated ideas to address the main issues, enabling us to make policy recommendations and delivery recommendations for an improved service experience for the customer.
The policy is due to launch in Autumn 2012.
Download full PDF report here – 5MB
Ben Reason
Director
Contact Ben on 020 7377 9620.
Daniel Letts discusses the growing burden of ‘personal admin’
Understanding the behaviour and needs of patients and surgery staff
live|work’s Richard Telford has observed service improvements on the East Coast Train line which are helping to raise the bar for other service providers.
Helping the Green Building Council improve the success of their new policy, a pay as you save finance for home energy efficiency
Celebrating a decade of Service Design
Live|work take the opportunity to celebrate four web services that have gone live.
Jaimes Nel explores nine characteristics of the devices and platforms we’re all using day-to-day that indicate that “post-pc” is a service-centric model
Daniel Letts, Lead Consultant at live|work, explains why usability shouldn’t be restricted to the lab and the engineer.
live|work second Early Adopter review looks at WhipCar, the world’s first P2P car rental service.
Early Adopter is a new live|work service where we review services as they come to market. It is more an experiential thing than a detailed analysis. We hope it is useful and interesting.
