Service thinking
Service thinking : London
The Silent Tsunami of Bureaucracy
Daniel Letts discusses the growing burden of ‘personal admin’
Service thinking : London
live|work collaboration with Willow Bank Surgery
Understanding the behaviour and needs of patients and surgery staff
Service thinking : Service Improvement
Services In Focus: East Coast Trains
live|work’s Richard Telford has observed service improvements on the East Coast Train line which are helping to raise the bar for other service providers.
Service thinking : London
live|work apply Service Design to The Green Deal
Helping the Green Building Council improve the success of their new policy, a pay as you save finance for home energy efficiency
Service thinking : London
Four Digital Services
Live|work take the opportunity to celebrate four web services that have gone live.
Service thinking : Service Innovation
Nine things mobile
Jaimes Nel explores nine characteristics of the devices and platforms we’re all using day-to-day that indicate that “post-pc” is a service-centric model
Service thinking : Service Improvement
Ubiquitous Usability
Daniel Letts, Lead Consultant at live|work, explains why usability shouldn’t be restricted to the lab and the engineer.
Service thinking : Service Innovation
Early Adopter: WhipCar (London)
live|work second Early Adopter review looks at WhipCar, the world’s first P2P car rental service.
Service thinking : Service Innovation
Early Adopter: Barclays Cycle Hire (London)
Early Adopter is a new live|work service where we review services as they come to market. It is more an experiential thing than a detailed analysis. We hope it is useful and interesting.
Service thinking :
Experience, Experience, Experience
Service Design cannot escape talking about experience and experiences. The current and future experiences of people – service customers, clients, users, patients, consumers, etc – are the context that service design works in.
Service thinking : Our Services
Service Thinking
Our thinking is often a product of the past. The future demands fresh perspectives. Service Thinking provides just that.
Service thinking : Financial
Reinventing mortgages
Service Thinking applied to the credit crunch and financial services.
Service thinking :
Data is the New Oil part 1: Business Information
If “Data is the New Oil”, the money is in refining it to create valuable services that we cannot live without. In this article, Ben Reason and Jeremy Walker from livework, discuss how data alone is not enough. They show how it is services that will make business information indispensible to organisations.
Service thinking :
Your Service is Your Marketing
live|work believe that services grow by creating valuable and positive experiences for their customers – not through aggressive sales and expensive advertising. Recent research proves us right.
Service thinking : NHS
Designing for Darzi
In this article, Ben Reason applies the core aspects of Service Thinking to healthcare.
Service thinking :
Service Design + Service Thinking = Service Equity
Service Design
Service Design is the application of established design process and skills to the development of services. It is a creative and practical way to improve existing services and innovate new ones.
+ Service Thinking
An alternative to the dominant product mindset, Service Thinking places people, networks and sustainability at the core of how we design and innovate services. The application of Service Thinking can help transform our organisations and economies.
= Service Equity
When Service Design and Service Thinking come together they enhance the value of services. They help strike a fair and beneficial relationship between provider and customer. Ultimately services can become a platform to create new value that is of benefit to all parties.
At live|work we create shared value for our clients and their customers. We call this value Service Equity.
Two projects live|work have completed for Vodafone
An exclusive service package to keep high value customers loyal.
Service Prototyping as a way to develop concepts that work for the business and for the customer.
